S.G. Leathers – Return & Refund Policy

At S.G. Leathers, we take great pride in offering premium quality, handcrafted leather footwear. Your satisfaction is our priority, and we strive to provide a smooth and transparent return and refund experience.

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Eligibility for Return

• Returns can be initiated within 7 days of delivery.

• Products must be unused, unworn, and in original packaging with tags and any accessories/freebies intact.

• Customized or personalized products are not eligible for return or refund.

• Sale or clearance items (if marked final) cannot be returned.

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Return Conditions

To be eligible for a return:

• Footwear must be tried on a carpeted surface to prevent sole damage.

• Products with scratched soles, wrinkled leather, or visible wear will not be accepted.

• All returns are subject to inspection before approval for refund or exchange.

• Natural variations in leather grain, texture, or slight color differences (due to handcrafting or screen settings) are not considered defects and are not valid reasons for return.

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How to Initiate a Return

1. Email your return request to support@sgleathers.in with:

   • Order ID

   • Reason for return

   • Clear photos of the product and packaging

2. Our team will verify the request and schedule a reverse pickup if eligible.

3. Please ensure someone is available to hand over the package.

4. You may also choose to self-ship the item to our return address (details will be provided via email).

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Refund Timeline

• Once the returned product passes quality check, your refund will be processed within 3–5 business days.

• Prepaid orders will be refunded to the original payment method.

• Cash on Delivery (COD) orders will be refunded to a bank account with the same name as the invoice (for compliance).

• Total timeline for returns & refunds: 10–15 days depending on your location and pickup schedule.

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Return Shipping

• First return is free (within India).

• In case of repeated returns or abuse of the policy, return shipping charges may apply.

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Damaged or Defective Products

• In the rare case you receive a damaged or defective item, please email us at support@sgleathers.in within 48 hours of delivery with:

  • Order ID

  • Photos showing the issue

• We will inspect and arrange a replacement or refund as per the policy.

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Exchange Policy

• Exchanges are allowed for size issues, subject to stock availability.

• Please contact our support team for size exchanges within 7 days of delivery.

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Important Notes

• Products returned without prior approval or after the return window may be rejected.

• Products that fail the quality inspection will be shipped back to the customer.

• Frequent return abuse may result in your account being flagged or blacklisted.

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Need Help?

📧 Email: support@sgleathers.in
📞 Call / WhatsApp: +91 XXXXX XXXXX
Website: www.sgleathers.in